Privacy Policy

Welcome to Fivroo! Your privacy is important to us. This Privacy Policy explains how Fivroo by Almar Prog LLC collects, uses, and protects your personal information when you use our ride-hailing services.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information

• Name, phone number, email address, and profile picture.
• Payment details (only for processing payments, not stored).
• Location data (to match you with drivers and track rides).

1.2 Usage & Technical Information

• Device information (model, OS, app version).
• IP address and browsing data related to our services.
• Crash logs and performance data to improve app functionality.

1.3 Driver-Specific Information

• Vehicle details (make, model, license plate).
• Driver’s license and ID verification documents.
• Banking details for payments and withdrawals.

2. How We Use Your Information

We use your data to:
✅ Provide, maintain, and improve Fivroo services.
✅ Process payments securely.
✅ Match passengers with drivers and track rides.
✅ Send important service updates and promotions.
✅ Prevent fraud, enhance security, and comply with legal requirements.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share it with:

• Drivers & Passengers: To facilitate ride bookings.
• Service Providers: Payment processors, customer support, and analytics tools.
• Legal Authorities: When required by law to ensure safety and compliance.

4. Data Security

We implement strong security measures to protect your data, including:
🔒 Encryption of sensitive information.
🔒 Secure payment gateways for transactions.
🔒 Restricted access to personal data.

5. Your Privacy Rights

You have the right to:
✅ Access, update, or delete your personal information.
✅ Opt-out of marketing communications.
✅ Disable location tracking (may affect service functionality).

To exercise these rights, contact us at [email protected].

6. Cookies & Tracking Technologies

We use cookies to enhance your experience, such as remembering your preferences and improving app performance. You can manage cookie settings in your browser.

7. Data Retention

We retain your data only for as long as necessary to provide our services and comply with legal obligations. Once no longer needed, we securely delete or anonymize it.

8. Third-Party Links & Services

Our app may contain links to third-party services. We are not responsible for their privacy policies or data practices. Please review their policies before use.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and we will notify you if required.

10. Contact Us

For questions or concerns about this Privacy Policy, contact us:
📌 Company Name: Almar Prog LLC
📍 Business Address: Marouf Tower, Qasr Elnil, Cairo, Egypt
📞 Business Contact Number: +201555717702
📧 Email: [email protected]