Last Updated: 12/2/2025
Welcome to Fivroo, a ride-hailing and delivery service operated by Almar Prog LLC, a company registered in Egypt with its headquarters located at Marouf Tower, Qasr Elnil, Cairo. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services.
1. Definitions
- "Fivroo," "we," "us," or "our" refers to Almar Prog LLC.
- "User," "you," or "your" refers to any individual using our platform.
- "Service" refers to ride-hailing and delivery services provided via the Fivroo app.
- "Personal Data" means any information that can identify an individual.
2. Personal Data We Collect
We may collect the following types of personal data:
- Identity Data: Name, age, profile picture.
- Contact Data: Phone number, email address.
- Location Data: Real-time GPS tracking during rides.
- Device Information: IP address, browser type, operating system.
- Payment Information: Credit/debit card details, transaction history.
- Ride/Delivery History: Routes taken, pickup and drop-off locations.
- Communication Data: Messages and support interactions.
- Referral Information: Data collected through referral programs.
- Ratings & Reviews: Feedback provided by users.
- Emergency Contacts: Information for safety features.
3. How We Collect Your Data
- Directly from you when you sign up or use our services.
- Automatically via our app’s functionalities.
- Through third-party services such as payment processors and analytics providers.
- From social media or referral links if used for registration.
4. How We Use Your Data
We use your personal data for:
- Providing ride-hailing and delivery services.
- Processing payments and transactions.
- Ensuring safety and fraud prevention.
- Improving app performance and user experience.
- Customer support and dispute resolution.
- Marketing and promotional activities (with your consent).
- Compliance with legal obligations.
- Research and development.
5. Sharing Your Data
We may share your data with:
- Drivers and couriers for ride and delivery fulfillment.
- Payment processors for transaction processing.
- Service providers like cloud storage, customer support, and analytics.
- Government authorities when required by law.
- Affiliates and partners for business purposes.
6. Legal Basis for Processing Data
We process your data based on:
- Contractual necessity (to provide services).
- Legitimate interests (to enhance security and improve services).
- Legal obligations (for compliance with laws).
- Your consent (for marketing and optional features).
7. Data Retention
We retain your personal data for as long as necessary to:
- Fulfill the purposes outlined in this policy.
- Comply with legal requirements.
- Resolve disputes.
8. User Rights
You have the following rights:
- Access your data.
- Rectify inaccurate information.
- Erase your data in certain cases.
- Restrict processing under specific circumstances.
- Object to certain data uses.
- Data portability (request a copy of your data).
- Withdraw consent at any time.
9. Data Security Measures
We implement:
- Encryption for data transmission.
- Secure payment gateways.
- Access control mechanisms.
- Regular security audits.
10. Cookies & Tracking Technologies
We use cookies for:
- Authentication and security.
- Personalization.
- Analytics and marketing.
11. Location Tracking
Your location is tracked for ride and delivery services. You can enable or disable location tracking via your device settings.
12. Marketing Communications
We send promotional messages with your consent. You can opt out at any time.
13. Third-Party Links
Our app may contain links to third-party sites. We are not responsible for their privacy practices.
14. Children’s Privacy
Our services are not intended for users under 18. We do not knowingly collect data from minors.
15. Automated Decision Making
We may use algorithms to match drivers with riders. You have the right to request human review.
16. Referral Programs & Bonuses
When you refer others, we may collect referral details to credit bonuses.
17. Emergency Features
Your emergency contacts may receive location alerts in case of emergencies.
18. Legal Compliance & Law Enforcement Requests
We may disclose data to authorities in response to legal requests.
19. Corporate Transactions
If Fivroo undergoes a merger, acquisition, or asset sale, user data may be transferred.
20. International Data Transfers
If we transfer your data outside Egypt, we ensure adequate safeguards.
21. Driver & Courier Data Handling
Drivers’ and couriers’ personal data is processed separately under their respective agreements.
22. Account Termination & Data Deletion
Users can request account deletion via [email protected].
23. Dispute Resolution
Any disputes related to privacy will be handled under Egyptian law.
24. Changes to This Privacy Policy
We may update this policy periodically. Users will be notified of significant changes.
25. Contact Us
For privacy concerns, contact us at:
- Email: [email protected]
- Phone: +201555717702
- Address: Marouf Tower, Qasr Elnil, Cairo, Egypt
By using Fivroo, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.
